Our Impact

Read about the impact we have had and how we had to respond to the sudden and urgent needs of families during the COVID-19 pandemic.

When the COVID-19 crisis took hold, WellChild had to respond quickly to an urgent and unprecedented demand for help from families caring for children with complex health needs. Meanwhile, the charity faced a loss of 60% of forecasted income.

Ready to Respond – Our Impact 2019-2020 celebrates the amazing work of our staff, nurses and volunteers, who stepped up for families when they needed us most.

WellChild Patron, The Duke of Sussex

"I am incredibly proud to say that WellChild has moved with urgency and purpose to tackle the new challenges that children with complex needs and their families have faced because of this crisis."
The Duke of Sussex speaking at the 2019 WellChild Awards
WellChild member of staff delivering PPE to a family


When the COVID-19 crisis began in 2020, WellChild and the families we support faced unprecedented challenges. We had to react quickly to meet a sudden and urgent need - from setting up a distribution centre for Personal Protective Equipment (PPE), to expanding our digital services with online information and peer-to-peer support. WellChild has sent 289,000 items of Personal Protective Equipment to more than 1,000 families to allow carers back into their homes.
Download the Impact Report here (2.6MB pdf)
Looking at WellChild Family Tree


WellChild accelerated many of its digital services during the last 18 months as COVID-19 forced the charity to expand its online offering to families and pave the way for a new vision for online family support. WellChild’s Family Tree, peer-to-peer online support network saw a 20% rise in membership and our online COVID-19 information & guidance for families was accessed more than 57,500 times.
Download the Impact Report here (2.6MB pdf)
WellChild Nurse in Cumbria


Much of WellChild’s core programmes have continued during the pandemic. Across the country, WellChild Nurses have adapted their services to support 2,711 families who rely on them during COVID-19. Other key areas of support include investment in our Better at Home Training Units which enabled 449 people to be trained in medical care. Helping Hands home improvement programme meant more than 36 bedroom and garden transformations were completed. We also continued our support of children and young people with Wolfram Syndrome.
Download the Impact Report here (2.6MB pdf)
Collage of photos of our fundraisers in 2019-2021