Food delivery during lockdown
Food delivery tips for the latest coronavirus lockdown
During the first lockdown, many families were struggling to access food deliveries, regardless of whether they were on the Government’s shielding list.
Most of the major supermarkets now priority delivery to clinically extremely vulnerable people across the UK. These include: Asda, Morrisons, Sainsburys, Tesco and Waitrose. These supermarkets also offer click and collect services.
Many supermarkets with an online delivery service have increased capacity since the start of the pandemic in 2020, adding thousands of delivery slots to their regular services. This means that it should be easier to find a delivery or click and collect slot now than it was during the first lockdown in 2020.
If you have not done so already, you can register for priority delivery support, receive a list of services available locally, or change your details (including address details) on the Government website >>
In addition to the priority delivery services offered by the supermarkets mentioned above, the WellChild COVID-19 Direct Response Team have put together the following tried and tested tips for getting food deliveries for families who are shielding or self-isolating. There is also information about how to access free school meal vouchers and support from foodbanks if needed.
you can call Tesco’s helpline to access priority delivery slots on 0800 917 7359 and generally speak to somebody within 5 or 10 minutes. This service is for clinically extremely vulnerable people who do not already have access to priority delivery slots with Tesco or another supermarket,
If you do not already have one, we recommend setting up an account with them before you call at tesco.com/groceries.
Many families have had success booking delivery slots after calling this number, so we recommend that you try calling them first if you are having trouble accessing online delivery slots.
Aldi offer a food parcel of essentials for around £20. However, the food parcel is now only available in certain areas and its popularity means it is often sold out www.aldi.co.uk/food-parcels
The supermarket have recently started a click and collect service – there is a charge for using the service and it is not yet available at every store groceries.aldi.co.uk/en-GB/Grocery-Click-and-Collect
As well as accessing deliveries online, you can call 0345 611 6111 and select option 5 to place an order from 47 basic, but essential items. The service is only available if you live within 10 miles of a Morrisons shop. Delivery is free for elderly or vulnerable customers, or there is a £4.50 charge for most others using the service. You can find more information here: my.morrisons.com/doorstep-deliveries.
Morrisons also offer a food box service. Dietary specific options like vegan or gluten free are available. You can order the food boxes online here: morrisons.com/food-boxes/boxes.
A number of Co-op stores are offering food deliveries, so it’s worth checking whether the stores in your area are offering it by visiting coop.co.uk/ways-to-shop/home-delivery
Midcounties Co-op have a delivery system for essentials operated by local volunteers. They are now also operating a “call and collect” service – find out more here >>
Spar (Northern Ireland only)
Many stores in Northern Ireland are now offering a home delivery service specifically for vulnerable people. Delivery areas, costs and times are specific to each store, so it is worth calling your local participating store for details. You can check the list of participating stores here: spar-ni.co.uk/home-delivery-service
Iceland are releasing delivery slots at 11am each day for free delivery the next day. They have a good range of essential and value items to choose from. There is a minimum spend of £35. You can book deliver on their website: iceland.co.uk/book-delivery
Depending on how close your nearest store is, you may be able to place an order for a food delivery through free Londis Snack Track App or by contacting the store directly here: londis.co.uk/get-in-touch#findYourLondisMultiStore
Supermarkets and some local convenience stores offer a limited range on the Deliveroo website for same day delivery. The service is fast but has a £4.99 delivery fee and is only available in some areas. deliveroo.co.uk
There are numerous food box subscription delivery services across the UK. Most of the options on the website below are for specific foods, for example weekly vegetable box delivery services. It can also be worth contacting local suppliers such as butchers and grocers who may offer a weekly box service already, or might be able to put a box together for you and deliver it. allsubscriptionboxes.co.uk/category/box/food
If you have volunteers available to help with your shopping, several supermarkets are offering volunteer shopping cards that can be topped up at home and sent to the volunteer shopping on your behalf. The cards function in much the same way as gift cards. This means no cash or bank details need to be exchanged with a volunteer. Most of the volunteer/gift cards can be emailed to the volunteer, or printed out and left in a safe place for the volunteer to pick up. Physical cards are also sometimes available on request.
Aldi – aldi.co.uk/gift-cards
Asda – cards.asda.com/volunteer
Morrisons – morrisons.cashstar.com/
Sainsbury’s – sainsburysgiftcard.co.uk
Tesco – tescogiftcards.com/
Lidl (Northern Ireland only) – lidl-ni.co.uk/information/customer-update#COMMUNITYGIFTVOUCHER
Support from food banks is available for those who are unable to buy food due to financial hardship. Trussell Trust food banks can provide people with emergency food and a referral system remains in place. If you require the support of a food bank you can get a referral from your local Citizen’s Advice or a professional, for example someone who works in health or social care. To contact your local Citizen’s Advice if you need help from a foodbank, visit the Citizen’s Advice website here >>
Free School Meals
The Government has announced that children eligible for free school meals can receive support from one of the following: food parcels; vouchers for local supermarkets; a national voucher scheme. Free school meals will be available as before to those pupils attending school. If your school is providing vouchers through the national voucher scheme, they should email or post you a 16-digit eCode that you can redeem online from a selection of supermarket ‘eGift cards’. The Department For Education has provided information about how to use your eCode vouchers, which can be can be found here >>. A list of FAQs about the national voucher scheme can be found here >>.
You can find out more about free school meals during the pandemic on the Government website: gov.uk/covid-19-free-school-meals-guidance/covid-19-free-school-meals-guidance-for-school
Information on this page is reviewed monthly. Last reviewed 12/03/21
Callum Campbell – Family Information Officer