Family Membership & Engagement Coordinator

We are seeking an enthusiastic and well organised individual to support our family engagement team. This role will be working directly with our beneficiaries - parents and carers of children with serious and complex health needs.

Job details


Cheltenham office with hybrid home working, approx. 50/50


Circa £24,000 per annum

Hours of work

Full time/ 35 hours per week



Closing date

August 15, 2022

About WellChild

WellChild, based in the centre of Cheltenham, is the national charity for seriously ill children and their families. We fund programmes and services to make it possible for children and young people living with serious illness to be cared for at home instead of hospital.

What we are looking for

We are seeking an enthusiastic and well organised family membership & engagement coordinator to support our family engagement team. This role will be working directly with charity beneficiaries – parents and carers of children with serious and complex health needs. This is a diverse and interesting role that is central to the development and expansion of our WellChild Family Tree service.

Purpose of the role

The family membership & engagement coordinator will be vital to the success of the WellChild Family Tree Network. This is a growing network that exists to connect families across the UK caring for a child with serious and complex health needs with each other and with WellChild. Through its online Facebook forum, and programme of activities and communications, it provides members with the opportunity to make friends, make memories and make a change.

Working within the Family Engagement Team and as part of the wider Programmes team this role will report to the Family Engagement Manager and is central to the development and expansion of the WellChild Family Tree. Key to this role is taking ownership of and delivering a well-defined WellChild Family Tree membership experience that attracts and engages families from across the UK and includes the provision of high-quality content and regular communications.

There are two key parts to this role:

1- WellChild Family Tree – Developing & expanding the WellChild Family Tree network, overseeing our membership journey from registration to production and coordination of regular newsletters and mailings.
2- Engagement & Events – Supporting family events from coordination of invites, planning & delivering activities. Engaging with families in our network including connecting families in our online forum and seeking family involvement and feedback on activities/projects.

You will also be expected to help identify case studies that can be used to promote the work of the charity, whilst monitoring & evaluating activities and engagement, producing reports as necessary. Throughout your work you will embed safeguarding processes and policies to keep families safe.

You will be able to:

  • Demonstrate recent experience in supporting vulnerable people.
  • Build and sustain valuable relationships with our families so they feel engaged and supported from the moment they join the network.
  • Support and work with the Family Engagement Manager to maximise strategies to grow the network, increasing our membership base to include harder to reach and more diverse families.
  • Demonstrate excellent attention to detail.
  • Demonstrate commitment and ability for strong team working.
  • Effectively prioritise and work calmly under pressure.
  • Collaborate with other teams across the organisation such as Comms & fundraising to maximise promotion for events.

You will have:

  • A passion for working with families whose children who have serious health needs.
  • A desire and commitment to improve family’s ability to thrive at home, reducing isolation and improving their emotional resilience.
  • Strong communication and organisational skills.
  • You will have experience using Client Management Systems
  • A competent Microsoft Office user
  • A full UK driving license

For an informal chat and more details about the role please feel free to contact Catherine Davies, Family Engagement Manager on [email protected]

What we can offer:

  • Competitive salary circa £24,000
  • 23 days holiday on appointment rising to 27 days plus 8 bank holidays
  • Stakeholder Pension Scheme from appointment
  • Employee Assistance Programme
  • Cycle to work scheme
  • TOIL for out of hours work


This is a permanent full-time role, based in Cheltenham. In conjunction with this we operate a hybrid home working/office working policy.

There will also be some travel to meetings and events required that fall outside of normal working hours.

Equal Opportunities

WellChild actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charity and families that we work with

Safer Recruitment

Safer Recruitment WellChild is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check relevant to the requirements of the role. For this role that will involve a basic disclosure.

How to Apply

Application forms can be found below. Completed application forms should be sent to [email protected] Applications can also be posted to HR Team, WellChild, 16 Royal Crescent, Cheltenham, GL50 3DA.

Use of Curriculum Vitae (CVs)

Our policy is to recruit our employees on the basis of their suitability for the work to be done. An application form allows us to compare individuals based on like for like information and as such we do not accept a CV unless accompanied by a fully completed application form.

Recruitment Timetable

Application deadline: Midday 15th August 2022
Interview date: 24th August 2022
Interview location: Cheltenham Office


If you have a query regarding the recruitment process, require additional information, or would like to arrange an informal discussion about this role, please contact Johanna Waltho, HR Manager on [email protected] or [email protected].

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