Contact us

Call us on +44 (0)1242 530007 or complete the form below. Our office is open Monday-Friday 9am-5pm.

Contact details

Drop us an email

[email protected]

Get us on the phone

01242 530007

Contact Us

  • Please provide your email address so we can respond to your email. We would like to use this to keep you informed of WellChild activities but please check the box further down the page if you would prefer for us not to.
  • Your support is important to us. We want to keep you updated about our work, the events and campaigns we are planning and the opportunities to get even more involved. Please tell us if and how you would prefer to hear from us by ticking the boxes below. If you are happy with your previous communications preferences, please leave blank.
  • We promise to never sell or swap your data and to keep your information safe – to see more about this see our Privacy Policy. If you don’t want to hear from us again or change your mind about how we contact you please let us know by emailing [email protected]

Complaints

WellChild aims to maintain the highest standards of professionalism, however we know there may be times when we may not meet our own high standards. If you wish to make a complaint please use the postal, email, telephone contact details or the online form above.

We will ensure that your complaint is taken seriously and is handled fairly, with courtesy and discretion and will aim to respond to you fully within 20 working days. You will receive an acknowledgment of your complaint within 5 working days.

For complaints relating to fundraising you can also contact the Fundraising Regulator which WellChild is a member of. Please click here.

If you have a serious complaint for example illegal or criminal activity, a charity not following charity law or a charity losing lots of money, you can raise your concerns with the Charity Commission. Please click here.

Visit us in person

Sunningend Business Centre
22 Lansdown Industrial Estate
Cheltenham
Gloucestershire
GL51 8PL