Call us on +44 (0)1242 530007 or complete the form below. Our office is open Monday-Friday 9am-5pm.
WellChild aims to maintain the highest standards of professionalism, however we know there may be times when we may not meet our own high standards. If you wish to make a complaint please use the postal, email, telephone contact details or the online form above.
We will ensure that your complaint is taken seriously and is handled fairly, with courtesy and discretion and will aim to respond to you fully within 20 working days. You will receive an acknowledgment of your complaint within 5 working days.
For complaints relating to fundraising you can also contact the Fundraising Regulator which WellChild is a member of. Please click here.
If you have a serious complaint for example illegal or criminal activity, a charity not following charity law or a charity losing lots of money, you can raise your concerns with the Charity Commission. Please click here.