Privacy & Cookies

Website Privacy Policy

We are committed to protecting your privacy. Under the General Data Protection Regulation (GDPR) 2018 we have a legal duty to protect any information we collect from you and we keep strict security standards to prevent any unauthorised access to it.

How do we collect information?

We will obtain personal information from you in a variety of ways including when you make an online enquiry, apply to undertake a challenge event, purchase tickets for a social event, make a donation, make a WellChild Award nomination, apply to join the WellChild Family Tree, apply for a Helping Hands project, complete a Contact Us form, apply to become a volunteer or otherwise provide us with personal information.

What information do we collect?

When we collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

The types of information collected might include names, date of birth, e-mail address, postal address, telephone and/or mobile phone number, fax number, credit/debit card or bank details, relative’s details and medical information, photographic images and film.

How do we use this information?

We will use your personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims. We may need to share your information with our service providers, associated organisations and agents for these purposes.

Use of third parties

A variety of third parties are used to support the functionality of the website as follows:

WPEngine – Our website is hosted on WPEngine, the leading WordPress digital experience platform.

 WordPress – WordPress is the content management system used to maintain and manage the content of the website – it includes a limited analytics function that tells us about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.

Google Analytics – Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Payment processing – We use two market leading services for collecting and administering online payments and donations via the website – Stripe (for debit and credit card payments) and GoCardless (for direct debits).

Collecting information – We use Gravity Forms to improve the flexibility and functionality of all forms on our website for us and for the user.

Email newsletter – We use MailChimp to deliver emails to those who have opted in to receive email communications from us. MailChimp. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our email communications.

Akismet – We use Akismet as a spam filter for all our website forms.

Better Search – Better Search is used to replace the default WordPress search engine. This means visitors to the website will find what they are looking for quicker.

PCA Predict – PCA Predict provides an address lookup and verification function for all the forms on the website. This means it is quicker for the user and that the information provided is correct.

Woobox – We use Woobox as a voting tool.

How do we protect your information?

We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We work with a third party digital partner, Reason Digital, to help us develop and maintain the security, performance and useability of the website.

Changes to your personal information

If your personal details change, please help us to keep your information up to date by notifying us at 16 Royal Crescent, Cheltenham, Gloucester, GL50 3DA, by telephoning 01242 530007 or email to

Your rights

As a data subject, you have a number of rights:

  • to be informed about how we will process your data;
  • to confirmation that your data is being processed and to access and obtain a copy of your data on request;
  • to require the organisation to rectify incorrect or incomplete data;
  • to be forgotten – to require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
  • to stop, restrict or suppress the processing of your data in certain circumstances.

You can read more about these rights here –

If you would like to exercise any of these rights, please contact or write to Data Protection Officer, WellChild, 16 Royal Crescent, Cheltenham, Gloucestershire, GL50 3DA.

If you believe that WellChild has not complied with your data protection rights, you can complain to the Information Commissioner

Complaints or queries

WellChild tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of data. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If you want to make a complaint about the way we have processed your personal information, please contact us using the address information below.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last reviewed in May 2018.

How to contact us

If you want to request information about our privacy policy or to raise any concerns/complaints or provide suggestions for improving our procedures, you can email us at or write to:

Data Protection Officer
16 Royal Crescent
GL50 3DA

Cookie Policy

This site uses cookies, tiny files that are downloaded to your computer to improve your experience. This page describes the information we gather, how we use it and why we sometimes need to store these cookies. We also explain how you can prevent these cookies from being stored. However, this may downgrade or ‘break’ certain elements of the site’s functionality.

How We Use Cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

If you create an account for our forums then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties, for example Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.